Privacy Policy
Last updated: 25/02/2025.
This Privacy Policy explains how Elena Okutova FZCO ("we," "us," or "our") collects, uses and safeguards the information of users who access our site. It applies to all interactions with our website and information submitted through our contact form. We are committed to respecting user privacy and protecting the personal information provided.
Information collected
Information that you provide us
Form submissions: We record information that you submit when you use the contact form in order to request a private viewing, place an order or to contact us for any other purpose.Payment processing: When you buy something from us, we ask you to provide your name, contact information, shipping address and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Provider.
Information that we collect automatically
Information from browsers, devices and servers: Each time you access our website, our system automatically collects information about your browser version, operating system, IP address, date and time of access, resources (images, files, additional page content) which were accessed, website which directed your device to our website (referrer tracking), message whether the retrieval was successful, amount of data transferred. This data is stored in the log files of our system. This data is not stored together with personal data of a specific user in such a way that individual users can be identified.
Information from cookies and similar technologies: We only use cookies and storage keys that are strictly necessary for the operation of our website. We do not use analytics, advertising, or tracking tools. You can learn more about the cookies used on our website from our Cookie Policy.
Purposes for using information
To communicate with you (such as through email) about products that you have ordered and services that you have requested, changes to this Privacy Policy, changes to the Terms of Service, or important notices.
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of our company, our clients, third parties and the public.
Legal bases for collecting and using information
Legal processing bases applicable to our company: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of our company or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.
Who we share your information with
Employees and independent contractors: Employees and independent contractors of our company have access to the collected information on a need-to-know basis. We require all employees and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as shipping companies and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Your rights with respect to information we hold about you
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
Retention of information
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Children’s personal information
Our products and services are not directed to individuals under 16. Our company does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to elena@okutova.com with the details, and we will take the necessary steps to delete the information we hold about that child.
Data protection
In order to protect your data, we implement appropriate security measures, including: the use of secure SSL connections for data transmission, two-factor authentication for access to our email accounts. While we make every effort to protect your information, the use of email carries inherent risks in transmitting data over the Internet.
External links on our website
Some pages of our website may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.
Disclosures in compliance with legal obligations
We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.
Enforcement of our rights
We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, spam filtering, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.
Contact Us
If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us by sending an email to elena@okutova.com or using the contact form on our website.
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the site after changes indicate your acceptance of the new terms. We encourage you to periodically review this policy to stay informed.