Terms and Conditions

Last updated: 25/02/2025.

Welcome to okutova.com, website operated by Elena Okutova FZCO ("we," "us," or "our"). By accessing or using our website, placing an order, or engaging with our services, you ("you," "customer," or "user") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms govern your use of our website, the purchase of products, and any related services. Please read these Terms carefully, along with our Privacy Policy, Cookie Policy, and Refund & Return Policy, which are incorporated by reference into these Terms and are available on our website.

Company Details

Elena Okutova FZCO is a company registered in the United Arab Emirates ("UAE").
Address: 27195-001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE.
Contact email: elena@okutova.com.
Trade license number: 27195.

Eligibility

To use our website and place an order, you must be at least 18 years of age or have the legal capacity to enter into a binding contract under UAE law and provide accurate and complete information during the ordering process. By using our website, you represent and warrant that you meet these eligibility requirements.

Products and Pricing

We strive to ensure that all product descriptions, images, and specifications on our website are accurate. However, we do not guarantee that all details are error-free or that the colours will be displayed correctly on your device. 

All prices on our website are listed in UAE Dirhams (AED) and are inclusive of any applicable taxes, unless otherwise stated. We reserve the right to modify prices at any time without prior notice. The price applicable to your order will be the price displayed at the time your order is confirmed.

Ordering Process

  • To place an order, you must send an email to elena@okutova.com or use the contact form available on our website.

  • After receiving your order request, we will contact you to confirm the order details, including product availability, pricing, and delivery arrangements. An order is not considered confirmed until we send you a formal confirmation via email.

  • On request, we may arrange a private viewing of the jewelry in Dubai or provide a detailed demonstration via video call.

  • Once the order and delivery details are agreed upon, we will send you a secure payment link via an online payment service provider. Payment must be completed before the order is processed for delivery.

Payment

We accept payments by credit or debit card only. Payment is processed through a secure third-party online payment service provider.

Delivery

Delivery is available only within the UAE. We do not offer international shipping at this time. Delivery is free of charge for all orders.

Delivery Process

  • Delivery will be made by an employee of Elena Okutova FZCO and handed to the buyer personally.

  • You must provide accurate delivery details, including a valid UAE address and contact information.

  • You are responsible for ensuring that someone is available to receive the delivery at the agreed time and location.

  • Upon delivery, you must inspect the goods in the presence of our delivery employee. If the goods are in satisfactory condition, you will be required to sign a document of receipt to confirm acceptance of the delivery. If you identify any issues with the goods, you must notify our employee immediately and refrain from signing the receipt document. Please refer to our Refund & Return Policy for further details on handling defective or damaged items.

Cancellations and Refunds

You may cancel your order at any time before payment is made. Once payment is received, cancellations, refunds and returns are subject to the terms outlined in our Refund & Return Policy.

Intellectual Property

All content on our website, including but not limited to text, images, logos, designs, and product descriptions, is the intellectual property of Elena Okutova FZCO and is protected by applicable UAE and international intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by UAE law, Elena Okutova FZCO shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, products, or services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising under these Terms shall not exceed the total amount paid by you for the product(s) in question. We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

Governing Law and Dispute Resolution

These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund & Return Policy, constitute the entire agreement between you and Elena Okutova FZCO regarding your use of our website and services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms or our services, please do not hesitate to contact us by sending an email to elena@okutova.com or using the contact form on our website.

Updates to These Terms

We reserve the right to update these Terms at any time without prior notice. Changes will be posted on this page with an updated date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to periodically review these Terms to stay informed.